Terms & Conditions

At Encanto Jewellery the information we provide to our customers is as important to us as the products that we sell. In order to ensure a first class service to our customers we adhere to stringent guidelines on both the content of our website and the products and services we provide.

The following Terms and Conditions are based on Encanto Jewellery’s commitment to high standards of service and transparencies to its customers, and as such, are our guarantee of this commitment. If you are using this website or intend to purchase from us please take a moment to read the relevant terms and conditions below. If you require further information or clarification on any point, please feel free to email us at hello@encantojewellery.co.uk with your enquiry.For details of the secure nature by which we handle all customer information and correspondence please see our Privacy Policy.

By continuing to use this website or by placing an order with us you will be deemed to have read, understood and agreed to be bound by these Terms and Conditions. You may print a copy of these Terms and Conditions for your future reference by clicking on the print icon in your web browser. These Terms and Conditions apply only to purchases made from this website.These Terms and Conditions are additional to, and do not affect, your statutory rights.

Definition of Terms Used and Governing Law

“We”, “us” and “Encanto Jewellery” means Encanto Jewellery “You” and “the customer” means any private individual, using this website or purchasing goods or services from it.

“Goods and services” means any item or service offered for sale by Encanto Jewellery on this website. A “confirmed order” and “the contract is agreed” means an order placed by a customer and accepted by Encanto Jewellery. See Buying from the Encanto Jewellery website for further details on order placement and acceptance.

“Working Days” means all days other than Saturdays, Sundays and UK statutory and public holidays. These Terms and Conditions and your use of this website shall be governed by and construed in accordance with the law of England and you agree to submit to the non-exclusive jurisdiction of the English court.Using this Website and its Contents We can only offer goods and services for sale to UK residents over 18 years of age. To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under Scottish law you must:* Register by providing your real name, phone number, e-mail address, payment details and other requested information * Be over 18 years of age * Possess a valid credit or debit card issued by a bank acceptable to us * Stipulate a delivery address in the United Kingdom.

Please note that PO Box numbers, hotels and accommodation addresses are not acceptable. Although we do our utmost to ensure all information on this website is correct and is as up-to-date as possible when you place an order, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. Product dimensions given are intended to give an approximate indication of the size of individual products and product images are not to scale. We cannot guarantee that the images and colours of our products will be represented correctly on different computer monitors or other devices through which this website may be accessed. We reserve the right to refuse orders if items have been mispriced or if the item is no longer available.

Buying from this Website

By purchasing from this website you confirm that you are at least 18 years of age. By filling in an electronic order form and submitting it to us you are making an offer to purchase from us. In doing so you confirm that the credit or debit card that is being used is your own. We will send an email confirming your order details. Our acceptance of your offer to purchase will result in a binding agreement between us under these Terms and Conditions. Please note that we are under no obligation to accept your order but we would normally only refuse orders under exceptional circumstances.

These circumstances include; non-approval of payment by your credit card/debit card company; the item no longer being in stock; the item having being misrepresented or mispriced on our website. We will contact you immediately if there is any problem with your order or unforeseen delay.

Pricing and Payment for Purchases

All prices quoted on this website are in Pounds Sterling and we can only accept payment in Pounds Sterling. Prices are subject to increase without notice but we will never charge you more than the price stated in your order confirmation. We accept payments from major credit/debit cards through PayPal or by bank transfer.Payment will be taken immediately upon confirmation of your order. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing the information to this site. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Delivery and Return of Goods Delivery information is available on our Delivery and Return PagePrivacy PolicyOur Privacy policy can be viewed on our Privacy Policy page

Website Content & Copyright

All original images and content of this website remain copyright of Encanto Jewellery. You may download and print any part of this website only for private use and for consideration of purchasing from this website. You may not make other use of the material on this site without our written permission.Encanto Jewellery is not responsible for the content of any third party sites that may be accessed via external links from this site.

Privacy Policy

Encanto Jewellery is committed to protecting and respecting your privacy. Our privacy policy, as given below, explains the basis on which any personal data collected by us, or that you provide to us, will be processed and stored by Encanto Jewellery. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. We invite you to contact us if you have any questions about this policy.

You may contact us by mail at the following address: Encanto Jewellery 42 Redlake Drive Stourbridge West Midlands DY9 0RX You may contact us by e-mail at: hello@encantojewellery.co.uk

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party other than our manufacturers/ suppliers and if legally required to do so by the appropriate authorities. The customer has the right to request sight of and copies of any and all records we keep, on the provision that we are given seven days notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services such as invoices. We will not sell, share or rent your personal information to any third party or use your email address for unsolicited mail. Any emails sent by the Company will only be in connection with the provision of agreed services and products.

Log Files
We use IP addresses to analyse trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/ open mail, URL requested and referral URL. This information is not shared with third parties and is used only within this company on a need to know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Encanto Jewellery uses cookies which are necessary for the website’s shopping cart to function correctly and provide a more personalised shopping experience for our visitors. You can choose to block or disable cookies at any point. However, please note that if you choose to disable cookies, then parts of our online shop may not function correctly . Should you wish to disable cookies, the most effective way is through your web browser. Guidance on doing so should be available in the documentation for your browser, or you may wish to visit the All About Cookies website at http://www.aboutcookies.org/ which offers guidance for all modern browsers.

Controlling Your Personal Information

If you do not wish us to contact you via email for direct marketing purposes, you can unsubscribe by writing to emailing us at hello@encantojewellery.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998 however, a small fee will be payable. If you would like a copy of the information held on you please write to Encanto Jewellery . If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Delivery & Return Policy Delivery within the UK

All our products are dispatched in felt/organza bags as standard and are sent by first class Royal Mail within seven working days to allow for order processing. The cost for this service is £1.50. If you require a gift box (payable extra) the cost will be £3.00. Royal Mail Special Delivery Items will be charged at £6.50. All orders over £50.00 will be dispatched free of charge by First Class Royal Mail. For orders over £50.00 by Royal Mail Special Delivery the cost will be £6.50. Orders placed before 12pm are usually dispatched within seven days. Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day. Please note that Special Delivery orders made after 12pm on a Friday will not be dispatched until Monday. All delivery time frames exclude Bank Holidays.We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time in the ‘my orders’ section of the website, which will update with the parcel’s Royal Mail tracking reference. You can then trace your parcel at any time on the Royal Mail website. At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you’ve not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days from notification of dispatch, please contact us on hello@encantojewellery.co.uk.

Overseas Delivery All Items dispatched to Europe and World Zones 1 & 2 as defined by Royal Mail will be charged at a flat rate of £3.50 for using our standard packaging. For Orders requiring a gift box the flat rate charge will be £5.00

Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.
Our 7 Day Refund Guarantee

We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 7 day money back guarantee on all online purchases except in the one circumstance listed below*. This cooling-off period begins the day your order is confirmed and ends 7 days from the day after you receive your order.* For reasons of hygiene we are unable to accept the return of earrings and other pierced jewellery.

How it Works

If you wish to cancel an order before it has been dispatched you should email us at the first opportunity on hello@encantojewellery.co.uk. You will be notified by email when your order has been posted to you. If you wish to return goods you have already received please contact us and a member of our staff will be happy to advise you and guide you through the returns process if required.

Goods must be returned within 7 days from the day after the goods are received/signed for.Goods must be returned in their original condition along with all packaging and paperwork. If returning goods you are under a duty to keep them in your possession and to take reasonable care of them until you return them.All goods must be returned by a secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely by us.A full refund will be given excluding any postal charges included in the original purchase price. The refund will be made for the cost of the goods to the same method of payment used to place the order.

If we have sent you an incorrect order or your item is damaged

Should, for some reason, your purchases reach you in a less than perfect condition please email us immediately on hello@encantojewellery.co.uk so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.

Encanto Jewellery