FAQ’s

Question: What are the lockets, charms and chains made of?
Answer: All our lockets are Stamped S925EJ. Please refer to our “About Us” section for more information.

Question: What are the Sizes of the lockets?
Answer: The Lockets are 25mm in diameter.

Question: Are your charms compatible with the Pandora Locket
Answer: Yes all our charms will fit inside a Pandora Locket including our bespoke Cremation Ash and Fingerprint Charms

Question: How many charms will fit into my locket?
Answer: The Locket is designed to hold 3 charms. We will also add two coloured crystals of your choice when you have made your selection at the checkout.

Question: How do I care for my locket?
Answer: As with all jewellery your locket needs to be handled with care particularly as your locket is made of glass. Avoid water as the lockets are not waterproof. Avoid letting your locket come into contact with harsh chemicals and cosmetics. Each locket comes with a care guide and polishing cloth.

Question: How does my locket work?
Answer: Your locket is hinged at the bottom. When you close it the two “loops” at the top secure shut and then you thread your chain through these loops.

Question: How Does my Locket Arrive?
Answer: As standard your locket, chain and charms will arrive, fully assembled, in our unique “Bag/Box”. If you order consists of just charms these will be packaged in a “Dressing Table” display box.

Question: Will my charms fall out?
Answer: No they won’t as the locket is secured shut by the chain.

Question: I want to order an ashes charm – what do I have to do?
Answer: Once you have placed your order we will send you out a kit you then send the ashes to us [double bagged] in the stamped addressed envelope and let us do the rest. Please enclose any special instructions you may have.

Question: I want to order a Print Charm – What do I have to do?
Answer: Once you have placed your order we will send you out a kit so that you can “collect” the print. Then you simply return the kit to us in the stamped addressed envelope and let us do the rest. Please enclose any special instructions you may have.

Question: Can I pay you by Bank Transfer
Answer: Yes you can – our Bank Details are:
Encanto Jewellery
Lloyds Bank
Sort Code 309826
Account Number 56460660
NB – Please ensure you add your name and order number in the reference section

Question: Can I just buy Charms
Answer: Yes of course, each item is individually priced so pop whatever you want in the shopping basket and once you place your order we’ll do the rest.