Delivery within the UK
All our products are dispatched in our unique “Bag/Box” as standard and are sent by first class Royal Mail “signed for” within seven working days, to allow for order processing. The flat rate cost for this service is £3.50. All orders over £100.00 will be dispatched free of charge by First Class Royal Mail “signed for”.
We will notify you by e-mail when your order is dispatched.
At extremely busy periods or during times of disruption, some parcels may be subject to delays, if you have not received you parcel within 4 working days from notification of dispatch, please contact us on firstname.lastname@example.org.
All Items dispatched to Europe and World Zones 1 & 2 as defined by Royal Mail will be charged at a flat rate of £4.95.
Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.
Our 7 Day Refund Guarantee
We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 7 day money back guarantee on all online purchases except in the one circumstance listed below*. This cooling-off period begins the day your order is confirmed and ends 7 days from the day after you receive your order.
* For reasons of hygiene we are unable to accept the return of earrings and other pierced jewellery.
How it Works
If you wish to cancel an order before it has been dispatched, you should email us at the first opportunity on email@example.com. You will be notified by email when your order has been posted to you. If you wish to return goods you have already received please contact us and a member of our staff will be happy to advise you and guide you through the returns process if required.
Goods must be returned within 7 days from the day after the goods are received/signed for.
Goods must be returned in their original condition along with all packaging and paperwork. If returning goods, you are under a duty to keep them in your possession and to take reasonable care of them until you return them.
All goods must be returned by a secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely by us.
A full refund will be given excluding any postal charges included in the original purchase price. The refund will be made for the cost of the goods to the same method of payment used to place the order.
If we have sent you an incorrect order or your item is damaged
Should, for some reason, your purchases reach you in a less than perfect condition please email us immediately on firstname.lastname@example.org so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.