Delivery within the UK

All our products are dispatched in felt/organza bags as standard and are sent by first class Royal Mail within seven working days to allow for order processing. The cost for this service is £1.50. If you require a gift box (payable extra) the cost will be £3.00. Royal Mail Special Delivery Items will be charged at £6.50. All orders over £50.00 will be dispatched free of charge by First Class Royal Mail. For orders over £50.00 by Royal Mail Special Delivery the cost will be £6.50.

Orders placed before 12pm are usually dispatched within seven days. Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day.

Please note that Special Delivery orders made after 12pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.

We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time in the ‘my orders’ section of the website, which will update with the parcel’s Royal Mail tracking reference. You can then trace your parcel at any time on the Royal Mail website.

At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you’ve not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days from notification of dispatch, please contact us on hello@encantojewellery.co.uk.

Overseas Delivery

All Items dispatched to Europe and World Zones 1 & 2 as defined by Royal Mail will be charged at a flat rate of £3.50 for using our standard packaging. For Orders requiring a gift box the flat rate charge will be £5.00

Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.

Our 7 Day Refund Guarantee

We are confident that you will be delighted with the products you purchase from us but if you do change your mind we offer a 7 day money back guarantee on all online purchases except in the one circumstance listed below*. This cooling-off period begins the day your order is confirmed and ends 7 days from the day after you receive your order.

* For reasons of hygiene we are unable to accept the return of earrings and other pierced jewellery.

How it Works

If you wish to cancel an order before it has been dispatched you should email us at the first opportunity on hello@encanto.co.uk. You will be notified by email when your order has been posted to you. If you wish to return goods you have already received please contact us and a member of our staff will be happy to advise you and guide you through the returns process if required.

Goods must be returned within 7 days from the day after the goods are received/signed for.

Goods must be returned in their original condition along with all packaging and paperwork. If returning goods you are under a duty to keep them in your possession and to take reasonable care of them until you return them.

All goods must be returned by a secure postal method at your own expense. You should retain proof of postage until we inform you that the returned items have been received safely by us.

A full refund will be given excluding any postal charges included in the original purchase price. The refund will be made for the cost of the goods to the same method of payment used to place the order.

If we have sent you an incorrect order or your item is damaged

Should, for some reason, your purchases reach you in a less than perfect condition please email us immediately on hello@encantojewellery.co.uk so we can resolve the problem as swiftly as possible. We will offer, if available, an exact replacement or we can advise on a suitable replacement of similar quality and value. If you do not wish the item replaced or exchanged a full refund will be given. In either case we will refund any postal costs incurred by you in returning a faulty or damaged item.

Encanto Jewellery